Sky One Terms & Conditions

All the terms and conditions outlined below must be agreed to book our services. Please contact us if you have any queries.

ALL VEHICLES ARE PARKED AT CUSTOMERS OWN RISK.

1. Company's liability

1.1 Will accept liability in respect of any theft or damage to your vehicle that it is caused by our negligence, unruly acts or violation of statutory duty and providing the loss or damage is reported before you and your vehicle leave the airport terminal.

1.2 The company will accept liability for defects to a customer's vehicle, which submit the vehicle un-driveable if it is proved to be caused by the company's negligence. The company will provide a replacement vehicle providing the customer arranges and pays for fully comprehensive insurance cover for the temporary replacement vehicle, for the period the replacement vehicle is in the customer's care.

1.3 If the company accepts liability for any defects to the customer's vehicle which is in a state to be driven, if it is proved to be caused by their negligence. Our company will arrange for an independent engineer to contact the customer to arrange for the corrective work to be carried out by professionals. The customer shall be accountable for arranging insurance cover for the vehicle provided for the period of the repairs.

1.4 Our company does not accept liability for damage to vehicles or other property arising from acts of nature. Nor will our company accept accountability for damaged windscreens or other glass, other than where it has been proved that it was caused by the company's negligence.

1.5 Our company will not accept liability for any mechanical or electrical malfunction to vehicles whilst in its custody. Nor will our company accept responsibility for damaged or punctured tyres or any scuffs or damage to steel or alloy road wheels.

1.6 We will accept accountability in respect of the death or personal injury or damage to personal belongings sustained by the customers and others in the Car Parks only when the same has been proved to be caused by their negligence, unruly default or breach of statutory duty.

1.7 It is customer's responsibility to make sure that their vehicle is road worthy and has a valid M.O.T and holds road tax.

1.8 Skyone Parking limited cannot be held accountable if you misplace your return instructions/numbered receipt and this is presented to the Company by a third party who uses it to illegally take delivery of your car.

1.9 In case of cancellation subject to full refund providing Skyone LTD meet and greet will charge £10, booking cancellation fee.

1.10 In case of late arrival as stated on customer's paperwork/arranged with Skyone Meet and Greet to reclaim their vehicle will be liable to pay a £10.00 charge for every additional day parked. New days start from 00:30 (30 minutes past midnight).

1.11 In case of any lost or misplaced keys Skyone Meet and Greet will arrange for the replacement of relevant keys. If the incident occurs Skyone Meet and Greet will make travel arrangements for the customers.

1.12 The company will not be liable for the vehicle that are covered with mud and any dirt where body is not visible.

2. Complaints procedure

Claims cannot be looked into once Vehicles have left the terminal so please check your vehicles before leaving. Should your vehicle suffer any damage whilst in the Company's care you must report the incident to a member of staff without delay. Where appropriate a report Form will be completed and dealt with by our Customer Services staff. In the unlikely occasion that damage is caused to your Vehicle through negligence of the Company, the Company serves the right to carry out repairs to your Vehicle on your behalf to restore it to the state in which it arrived at the Car Park and in that event, no claim by you can be made. Before submitting a claim, you are requested to check Condition No.1 and to satisfy yourself that the subject matter of your claim falls within one of the defined areas of responsibility. Failure to fulfil the above procedure may jeopardise your position and it should be noted that our Report Form makes no representations as to the Company's liability.

3. Security of vehicle, contents and baggage

It is your responsibility to please make certain before handing over the car to company driver that all the windows of your Vehicle are firmly closed, and in the case of convertible cars your hood is up and secure, with all lights and electrical equipment switched off. As far as contents are concerned, we strongly advise you to take your property with you when you leave your vehicle. If you have to leave belongings in your Vehicle do not leave them where they are visible. Please place your possessions in the boot and lock it. Skyone Limited is not responsible for any damage or loss of personal belongings left in the car. Customers are reminded that their motor insurance policies may not cover belongings in their vehicle.

4. Booking procedures, cancellations and early returns

A Confirmation of Booking does not give you entitlement to any particular space in the Car Park. Please retain the numbered return instructions/receipt as a form of identification of your right to drive away your vehicle on return since in the absence of satisfactory identification, we as a company reserve the right not to release the vehicle. In any event our company reserves the right to ask to see other adequate identification before releasing your Vehicle.